"Pros: The choice was very successful. The apartment (which was also upgraded without additional payment) is in the center of Borovets, in 100-200 meters from the slopes to slide (depending on how to walk). The location is excellent. The apartment is fully equipped, with an oven, a refrigerator, a microwave, toaster (or two), TV, a perfect heating system, a bottle of wine on our table. The location is very convenient, and in the same building there are several shops, supermarkets, a stuff for ski, everything you need. However, the major advantage for those who consider this apartment is Diana who got us. To say, we had no any problems, is to say too little. She resolved for us everything: an extra-night prior to the back flight for reduced price, the taxi from airport and back, all the equipment needed for skiing, the instructor. Name it. It is worth to say that there are several restaurants which respected us as guests by Diana, and provide 10-20% discount. We got any information, including food, . breakfast, free time. We really appreciate her help . Thanks a lot. So, having tens of years of travelling to different countries, I would give Diana #1. And, by the way, after we ordered the apartment, we got a message from Diana, and had several conversations such that . she started to prepare us to this adventure, to be in the ski resort, in advance Cons: nothing. No complains :-)" ~Michael