"Pros: Amazing room. Very clean. Trully gives the comfort of a 4 or 5 star hotel. Very spacious with absolutely everything you need and some more. Fridge, espresso machine, kettle. Very modern room and it really feels luxurious. Location is also really good. So many cafes, restaurants, markets... You do have 10-15 minutes of walking after taking the S-bahn from the airport." ~Ognjen

"Pros: The staff were great. After arriving and finding no around who could help with an early arrival, I called the available number. The call was immediately answered by Esmay who calmed a very tired and grumpy customer. She had a room for us in 30 minutes, and it was a room on the same floor as the other two rooms our adult children were going to be using. During the stay there was always a happy greeting and help with any issue. After about a week we became very sick. Marco helped us call paramedics to have my wife checked and she was taken to the hospital for test. It was confirmed that she had contracted a serious influenza virus. We were unable to leave for a few days and another room was found for us. After one night, I needed a separate room, and that too was located. Without the excellent and kind service of your staff we would have had a much harder time. They immediately became our support group, check on how we were doing and asking if we needed anything. Thank you for doing such a great job. Cons: We found the rooms a bit dark. January in Berlin requires a lot of light. You can be in the room from 16:00 to bedtime and more light would be useful. The larger room we had for a week had two proper chairs, but when we moved to a smaller room there was only one real chair. I think you need to find a way to add a chair. Your questionaire would not accept our rating of 10 overall, and 10 for all areas." ~Brian

"Pros: Rooms are comfortable, essentials but nothing is missing. Staff is really nice and helpful. Well connected with public transport services." ~Elisa