"Pros: The flat is on the ground floor which is convenient, and it is quite modern (renovated), and also includes a parking space (in the frontyard).
Cons: The communication with guests should be vastly improved. I contacted the host 3 days befor our arrival via the booking.com message function and asked about the check-in procedure/code because we had a very late arrival (around midnight). There was no reply, and i wrote another message one day later in the morning and in the afternoon, but again no reply as the host did not seem to check e-mails. We then had to make an expensive international call on the phone number provided and spoke to some assistant who promised that the host would call back. Finally we received an answer (on the day of arrival!), including the code for the key lockbox - which however turned out to be wrong (one of the four digits was wrong), so when we arrived at midnight i needed to make another international call to ask about the correct code. The host does not use Whatsapp which is difficult to understand because this in today's world is the established best practice for communication with guests.
Three more things which we didn't like:
- No dishwasher
- The shower is on flat ground with no "borders" to the toilet and the rest of the bathroom, which means after taking a shower the entire bathroom floor is inevitably wet... very weird construction.
- There is a problem with ants in the kitchen, and even though we stored ALL food in the fridge (even opened cornflakes package or cookies), every morning we had to eliminate a lot of ants again as they kept coming in from some leaks under the door." ~Juerg
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