Best Western Papilio Hotel

Accomodation

Boasting a rooftop pool overlooking the city, Best Western Papilio Hotel is conveniently located a 3-minute drive away from City of Tomorrow and a 10-minute drive from Surabaya Carnival Night Market. Free WiFi access is available throughout. The air-conditioned rooms have a seating area and a flat-screen cable TV. A safety deposit box, an electric kettle as well as a refrigerator with a minibar are provided. En suite bathroom offers a shower, hairdryer and free toiletries. City view can be enjoyed from the room. Guests can enjoy dining on Indonesian specialities as well as western and Chinese cuisine at Mariposa Restaurant. Alternatively, guests may also order from the room service. Staff at the 24-hour front desk can assist with car hire and airport transfers, while the concierge service will be happy to assist with luggage storage. There is also meeting/banqueting facilities and a business centre. After a day of sightseeing guests may enjoy relaxing massage at the spa and wellness centre. Best Western Papilio Hotel is a 15-minute drive away from Royal Plaza and a 20-minute drive away from Juanda International Airport.

Please inform Best Western Papilio Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes. A damage deposit of IDR 300000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

When booking more than 9 rooms, different policies and additional supplements may apply.
WiFi is available in all areas and is free of charge.
Private parking is possible on site (reservation is not needed) and costs IDR 10000 per hour.
Pets are not allowed.
Children of any age are allowed. Children up to and including 2 years old stay for Rp 250,000 per person per night when using an available cot. People 3 years old and over stay for Rp 350,000 per person per night when using an available extra bed. You haven't added any cots. You haven't added any extra beds. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Facilities

Parking, Restaurant, Room service, Meeting/banquet facilities, 24-hour front desk, Fitness centre, Non-smoking rooms, Business centre, Laundry, Dry cleaning, Facilities for disabled guests, Ironing service, Internet services, Lift, Fax/photocopying, Luggage storage, WiFi, Free WiFi, Air conditioning, ATM/cash machine on site, Concierge service, Daily housekeeping, Parking on site, Private parking, WiFi available in all areas, Parking garage, Electric vehicle charging station, Toilet with grab rails, Emergency cord in bathroom, Sun loungers or beach chairs, Sun umbrellas, Fitness, 24-hour security, Key card access, Smoke alarms, CCTV in common areas, Fire extinguishers, Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Physical distancing in dining areas, Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Cashless payment available, Physical distancing rules followed, All plates, cutlery, glasses and other tableware have been sanitized, Guests have the option to cancel any cleaning services for their accommodation during their stay, Delivered food is securely covered, Access to health care professionals, Thermometers for guests provided by property