"Pros: Food are great and delicious Cons: Came for ski trip , is expensive for the season, staff online and front desk should be better trained for English coz no one can answer question well, for online reply I have to wait forever with a very rude attitude, quite disappointed as this is not expected in Japanese culture. Front desk looks like not helpful, when helping with Japanese, I can see their passion, but with me instead? Not at all." ~Rachel