"Pros: Friendly staff: Communication through booking.com message is efficient. The receptionist came outside to greet us when we were parking our car. He offered to help with luggage. Private onsen: We booked the Twin room without opened-air bath. They have private onsen room with opened-air bath you can book for 1 hour use. People with tattoo are not allowed to use public bath. Room: Much nicer than the photos on their website Tatami area, bath tub, comfy doona and pillows Dinner: Private dining space. Traditional Japanese 10 courses meal with some interesting dishes. Mostly seafood. Very good way to experience Japan food culture. I contacted the hotel about my fiancé’s seafood allergy. They kindly offered alternative. They served wagyu beef instead of seafood. Breakfast: Traditional Japanese food, fish, rice, miso soup, tofu. Very big meal. It was a bit too much for us. Cleanness: Hotel is very clean. The building is old so there are some spots which is understandable. Premium time Ticket for Lake Shikotsu ICE FESTIVAL: can purchase at hotel for ¥1500. can enter 2 times, 20:15-21:15 and 10:00-12:00 next day. 20:15-21:15 is for premium ticket holders only, can enjoy the festival with less crowds. 5-10 minutes walk from hotel Cons: Toilet has urine smell" ~Wei-ju

"Pros: Spacious room, mini theater, separate of toilet and bathroom, breakfast, coffee machine, gelato in the evening Cons: Just One staff has to deal with all the services and inquiries... have to wait.... The water at the sink is very slow to heat up... Onsen can only be used at another hotel..." ~Clare