"Pros: From even before we arrived, everyone we spoke with from the ryokan was incredibly helpful and accommodating. When we arrived, it was such a welcoming check in and very thorough. Our room was beyond what we expected, perfectly clean, much larger, great views, we couldn't ask for anything more. Our dinner and breakfast was beautiful and delicious, and the staff even helped me get a cake and local sake for my husband's birthday as a surprise! The onsen itself was perfect and so easy to operate. The location offered so much too that we loved exploring Mt. Aso and other local sites before we arrived. We wish we could've stayed even longer. Cons: Nothing!" ~Katherine