"Pros: Excellent location. Friendly staff. Easy check-in, check-out. Convenient monorail connection from and to the airport Close to the main shopping street Large super market on the first floor Cons: The room size was fine, but next time we will upgrade to the larger 2-bed room" ~Butler

"Pros: The reception area was amazing. There was a giant hello kitty and you could press a button and it moved and talked to the delight of my daughter. We got a free icecream token which was a tasty Mr Whippy type the staff prepare for you. There is a gift shop in the reception area and guests get 5 percent off. The lifts were decorated with sanrio characters and characters are projected on the floor with light. The view from the breakfast room was nice. You could watch the monorail go past and they even have a Hello Kitty one! Cons: The room seemed quite basic for the price. The only tables were high but no chair was provided. It would be better to have a low table so you can sit on the ground to use it or chairs for the higher one. The view out the window was an electric pylon. There was nowhere to sit except the bed. We ate onigiri and snacks sitting on the floor with no table. They could have worked on the theme a little more in the room as the only character thing in the room was that one wall was painted. We could help, ourselves to ice jasmine tea, hot coffee or water downstairs. The only thing suitable for a child was the jug of water. I think a Sanrio theme hotel could offer a more interesting child friendly option. There was only one option for breakfast, a very meat heavy and not so tasty one of burger and two sausages. There was a sanrio picture on the cheese. We were excited to have a sanrio themed breakfast but I think it could have been done better. There could be another option, for example pancakes with sanrio pictures on or a tradtional Japanese breakfast of natto, fish and rice with Hello kitty printed on the seaweed etc. We don't eat so much meat, especially for breakfast so a second option would have been welcome. Also the restaurant area could be Sanrio themed for a more immersive experience. My daughter loved the hotel (but not the breakfast). I liked it but I think more attention to detail would improve the experience." ~Emily

"Pros: I like to layout of the room. The towel, pillow was good. Cons: The check in counter staff a bit unfriendly." ~Lee