"Cons: No indoor or undercover smoking area. The first staff member I met on reception was not so friendly. The rest were! Onsen doesn't allow tattoos!" ~Hamish

"Pros: hilltop offers beautiful views of the foliage and the skyline. The room is very clean and comfortable. The dinner was very nice. This place is tranquil and conducive. Cons: Staff not friendly and not proactive. Ask for jackets but reception lady replied that there were no jackets but I could see other guests wearing them all over. There was a miscommunication with hotel on free breakfast but there is nothing much could be done due to miscommunication perhaps. Rather surprise to witness rather muted looking staff from reception to the dining hall" ~Wee