"Pros: We received a very warm reception from the moment we arrived. The team helped us with our heavy bags down the stairs and patiently explained the details of our stay e.g. the meal times & housekeeping frequency. The lobby is not big but very cozy with all the wood furniture. The pictures you see are accurate. Our rooms were all on the second floor and accessible only via stairs, so do take note when traveling with older folks. For reference, our rooms were Std Twin Rm with Mountain View (superb view indeed and you can truly see the train), Twin Rm & Std Twin Room (a little bit darker cos the windows are in the bath area). There are also rooms on the first floor. Our highlight were the meals - so carefully prepared, very good quality and delicious. We enjoyed both the breakfast and dinner. Highly recommended to get your room with meals. The rooms were traditional but clean. Having a private onsen in all 3 rooms was convenient and very enjoyable. Our stay was incredibly restful and peaceful - a wonderful place to recharge. Cons: We are used to the modern comfort of having the shower area right next to the toilet, so it took a bit of getting used to have to walk across the room from the toilet to the shower/onsen area. But this is just a minor inconvenience. Do take note that the road leading to the hotel is a little narrow and we initially thought we had driven to the wrong place." ~Pearl