"Pros: Clean and have everything we need, the indoor and outdoor onsen is nice with good temperature." ~Hsingjung

"Pros: The hotel staff were very welcoming. We were not sure if we were at the right place and they recognised us at once as we couldn't speak jap. They were very nice to help us settle our car and luggage while managing the check-in processes. While waiting, there was also a hot tea and small sweet treats provided, which was a very nice gesture. The hotel staff then brought us into our room and gave us a detailed explanation of all the facilities. They were not very good in English but they made 100% effort to understand us. Highly recommended for the hospitality! Cons: There wasn't an option to include meals when we did the reservation via booking.com, which left us a little stranded when we learnt that the price did not include breakfast nor dinner. It didn't help that many of the eating places were not opened, and there was no option to add meals upon arrival. We were in much anticipation for the private onsen, but the water was quite disappointing as it felt slightly warmer than room temperature. The water temperature at the public bath was alot better than the one in the room." ~Wan