Hotel Sur Bacalar

Accomodation

Hotel Sur Bacalar has an outdoor swimming pool, garden, a restaurant and bar in Bacalar. This 4-star hotel offers a concierge service and a tour desk. The accommodation features a 24-hour front desk, airport transfers, room service and free WiFi. At the hotel, the rooms are fitted with a wardrobe. Complete with a private bathroom fitted with a bath or shower and free toiletries, all rooms at Hotel Sur Bacalar have a flat-screen TV and air conditioning, and some rooms also boast a terrace. The nearest airport is Chetumal International Airport, 35 km from the accommodation.

Please inform Hotel Sur Bacalar in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. A damage deposit of MXN 500 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

Facilities

Parking, Restaurant, Pets allowed, Room service, Bar, 24-hour front desk, Garden, Non-smoking rooms, Airport shuttle, Family rooms, Free parking, Internet services, Express check-in/check-out, Spa and wellness centre, Massage, Packed lunches, Car hire, Tour desk, Heating, Snorkelling, Luggage storage, WiFi, Allergy-free room, Outdoor pool, Free WiFi, Non-smoking throughout, Air conditioning, Designated smoking area, Outdoor pool (all year), Concierge service, Private check-in/check-out, Shuttle service (additional charge), Airport shuttle (additional charge), Private parking, Parking garage, Plunge pool, Airport pick up, Airport drop off, Outdoor furniture, Back massage, Neck massage, Foot massage, Couples massage, Head massage, Hand massage, Full body massage, Swimming pool, Shuttle service, Themed dinner nights, Live sport events (broadcast), 24-hour security, Smoke alarms, CCTV outside property, Fire extinguishers, Swimming Pool, Bicycle rental, Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Physical distancing in dining areas, Food can be delivered to guest accommodation, Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Mobile app for room service, Screens or physical barriers placed between staff and guests in appropriate areas, Invoice provided, Property is cleaned by professional cleaning companies, All plates, cutlery, glasses and other tableware have been sanitized, Guests have the option to cancel any cleaning services for their accommodation during their stay, Breakfast takeaway containers, Delivered food is securely covered, Access to health care professionals, Thermometers for guests provided by property, Face masks for guests available