"Pros: I would never ever go back. There was nothing I enjoyed. This must be one of the worst "hotel" experiences. Cons: Firstly, this is NOT A 4-STAR HOTEL. It's a house made "hotel"; finding it was quite complicated, they sent us the location, and send us to another place, not far, but since the "hotel" is on a hill, was very challenging. Second, the woman at front desk "proposed" to us to cancel our booking with Booking.com, so we could benefit from more stuff (like a breakfast that was $150 and an expensive massage discount). I told them no, and to continue with my booking. Then, the woman proceeded to add taxes and another tax and a commission for using my card. NO HOT WATER. We arrived at 2 am and my nephew took a shower. Water was cold, we thought maybe it was the time (although in a 4 Stars hotel this shouldn't happen), and I tried to shower at 11 am... WARM water lasted, clock on hand, a bit under 2 minutes. NO SECURITY. They didn't give us a key of the property, only the room key, saying at any time they were going to open for us. They didn't. The door wasn't locked, and we could get into our room, but it's DANGEROUS!!! Nobody awake, no locks, terrible. DUST EVERYWHERE and dead bugs. I got home from my trip with inflammation cause by dust allergy. The coffee maker was so so so dirty; we tried rinsing it because I was dying for a coffee (this "hotel" is very hard to access, so no coffee shops around), and even the offered coffee tasted old. ZERO PRIVACY. We had the room immediately next to Front desk, so they could hear ABSOLUTELY everything, I felt watched." ~Coral