"Pros: The location, the security, the ocean view and the pool. The house had hot water to take showers, that was nice. The staff were very nice and worked hard to help address any issues that came up. The pool staff was amazing and very helpful. The security guards in Aqua are excellent and even gave me a walking tour of the area. The spa staff are amazing especially Maria! I highly recommend booking massages. The beach is absolutely gorgeous and clean. The ocean water is warm and had a great time splashing in the waves with the children. Our family got to see monkeys, crabs and other wildlife in our yard. Overall nature view 10/10. Cons: The ants and wasps in the house. The dryer left stains on the clothes - couldn't use it. The window treatments were dirty and/or broken in the upstairs bedrooms. The house was not clean upon arrival as the bedrooms were full of bugs, however the mid-week cleaning did a nice job. My kids had to sleep in the master bedroom for a few nights as the a/c was broken upon arrival in their room. They did replace the unit though, but it should have been done prior to arrival. The master toilet leaked water all over the floor. My husband showed them how to properly replace the broken valve. The toaster oven and coffee pot are very old and should be replaced. The cabinet under the kitchen sink is very gross and needs a deep cleaning. Some of the windows do not lock, therefore a raccoon kept coming into the house until we stuck a stick in the window to keep it shut. Also the safe in the master suite does not work, something to keep in mind for tourists that need to lock up money and passports. The beach is a 5-10 min walk from the house and is not suitable for the elderly. My parents had a very hard time going to the beach. Also the beach restaurant is very nice however service is extremely slow and the food is very expensive up to $25 USD per meal. I recommend going to Playa Gigante for a few nice but less expensive restaurants." ~Renata