"Pros: The staff was very attentive and kind. Upon our arrival, our beds were made with a heating pad placed under the blankets for extra warmth - that was an excellent touch! The location of the hotel is great as well - in a quiet neighbourhood and still very close to Plaza de Armas. The breakfast was amazing. Cons: The hotel offers an airport shuttle, and we made sure to book a pick up from the airport well in advance - it was confirmed by the hotel over email. On the day of our flight I sent them a message saying that our flight might be slightly delayed, but didn’t hear back. We landed in Cusco airport on time and waited 30 minutes for our driver who never came, so we had to take a taxi to the hotel. This situation should have never happened. We landed in Cusco very late at night and we were 3 girls, that’s why it was our priority to make sure that we are booking a safe airport transfer." ~Natalia