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Bürgenstock Hotel & Alpine Spa
(at a distance 0.0 km)
"Pros: It was clean and comfortable
Cons: For the price and standard of the hotel, the room was extremely small and basic. I do not believe a hotel of that standard should have such small and basic size rooms"
Bürgenstock Residences Suites
(at a distance 0.0 km)
"Pros: Location is beautiful. We stayed in the residences which were modern and nicely furnished. The Spa facilities are very nice. The tennis facilities are excellent
Cons: The check-in was disorganised, it seems that most of the staff are not aware that the residences are part of the resort or what the entitlements the residence guests have. The room was not set up properly on arrival, there are no collaterals in the residence to inform guests about the restaurants or other facilities and experiences. The phone in the room is not able to call any of the hotel departments directly, you need to call the external public line to get to operator which makes it very tedious to order room service or book a restaurant. There is no DND or "make up room" option available in the apartment. The apartment was ok but lacked the finesse and finishing touches one expects of an ultra luxury property. No parking was available at residences and you had to park in the main building which is about 500m away. Most of the restaurants were closed or "fake" full - staff will tell you it's full but there are actually tables available. For the price we paid I expected a flawless and personalised luxury experience, this was far from it."
Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa
6363 Bürgenstock, Bürgenstock 11, Burgenstock
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Hotel's description
Location
Everything you need is in one place. Resort «Bürgenstock Hotels & Resort - Bürgenstock Hotel & Alpine Spa» is located in Burgenstock. This resort is located in the center of the city. Before going to bed, you can walk around the main landmarks of the city. You can take a walk and explore the neighbourhood area of the resort. Places nearby: Swiss Transportation Museum, Lucerne Congress and Events Centre and Lucerne Arts Museum.
Accomodation
At the resort
Spend an evening in a nice atmosphere of the bar. It’s time to have a nice meal! Stop by the restaurant. Wi-Fi is available on the premises. Ask for more information when checking-in. If you travel by car, there’s a parking zone.
Also, the following services are available for guests at the resort: a massage room, a sauna and a spa center. Guests who love doing sports will be able to enjoy a gym and a diving club. Get ready for a fun and exciting vacation! Here’s what you will find on the premises: a library. Here, you can treat yourself with water procedures as there will be an indoor pool and an outdoor pool.
There are playrooms for children at the resort. They will be having so much fun that you might have to spend the evening with adults. The tour assistance desk of the resort will help you book an excursion. The staff of the resort will order a transfer for you. Accessible for guests with disabilities: the elevator helps them to go to the highest floors.
At the guests’ disposal, there’s also a laundry, dry cleaning, an ATM, ironing, press, car rental, a safe-deposit box and a concierge.
Room amenities
Guests will find the following in the room: an alarm clock, a TV, a mini-bar, a bathrobe and slippers. Please note that the listed services may not be available in all the rooms.
Additional information
Meals
Information about the type of meals included in the price is indicated in the rate details.
Extra info
Mandatory gala dinner fees may apply at Switzerland hotels. Guests should contact the hotel directly for more information.
Guests aged under 18 cannot stay at the hotel alone. Specific policies may vary by hotel and room type.
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