"Pros: The staff were generally excellent - friendly, chatty, and accommodating. Special mention for Aicha at reception, Fairuza and Murad the floor staff, and Willy the highly energetic lead animator. Facilities: The pools (3) and waterslides were very good - ample space, clean, and well maintained. The gardens were also beautiful and well taken care off. Direct beach access. Lobby, restaurants, and common areas were clean, tidy, and elegant. Animation was fun and not intrusive. Buffet meals and all inclusive drinks: Very generous, well prepared and organized, if a bit short on variety - particularly at lunch. Cons: Some staff didn't read the customer service memo: Security at the gate, who got very vocal with me for not reverse parking the car (it had to be unloaded - so told them I would take a few mins, and they gave me "maximum 1min"... needless to say, I ignored them). The very rude lady at the Spa / fitness, who didn't like to be asked questions that interrupted her from Facebook, or YouTube, or whatever was so important on her phone. Like most Tunisian hotels, the maintenance is a bit lax, but to be fair a lot better than many of its peers. In this case the gym needs some attention (limited machines, some damaged), the bathroom was a bit 'tired', and many of the deckchairs were scruffy / damaged. Not big deals though. The hotel is located in the Aghir area, which is less fancy than the northern end of the Touristic zone - if that is important to you. Beaches not quite as pristine, and fewer activities, bars, clubs, etc... walking distance from the hotel." ~Marco