"Pros: The service and hospitality were truly commendable. The staff was attentive, friendly, and always eager to assist, which made our stay more pleasant. This was undoubtedly one of the biggest highlights of our experience. Additionally, the breakfast was quite decent for a small hotel, offering a good variety of options. Cons: However, we encountered a significant issue with our room category. We specifically booked the Deluxe Cave Suite, and when browsing the pictures on the hotel's listing, the first images showcase an extremely spacious suite with elegant columns, luxurious turquoise furniture, and a large jacuzzi. As you scroll further, different rooms appear, but all are still categorized under the Deluxe Cave Suite, implying that they should maintain a similar standard. Unfortunately, the room we received did not match those expectations. It was not significantly different from a Junior Suite, except for the presence of a jacuzzi in the bathroom. The room was much smaller than the one displayed in the first image of the Deluxe Cave Suite, leading to a clear case of "expectation vs. reality." Perhaps some guests are lucky enough to receive that specific suite, but in our case, the experience was disappointing. Recommendation for the Hotel I strongly urge the hotel management to reclassify the room categories appropriately. The rooms currently listed under the Deluxe Cave Suite vary significantly in terms of size and luxury. They should not all be marketed under the same category, as this leads to misleading expectations. Otherwise, future guests may feel even more dissatisfied and leave lower ratings, which could impact the hotel's reputation. Overall, if we had booked a standard room, we would have found it excellent. But since we booked a Deluxe Cave Suite, the experience was underwhelming, and the disappointment was unavoidable. I hope the hotel takes this feedback into consideration to improve future guest satisfaction." ~Elena