Novotel Ha Long Bay Hotel

Accomodation

4-star comfort awaits in the heart of Bai Chay at Novotel Ha Long Bay Hotel. Overlooking the UNESCO World Heritage listed Ha Long Bay, the hotel offers an outdoor pool, open-air pool deck and on-site restaurant. Guests can enjoy free private parking on site. Featuring free WiFi access, all units are elegantly decorated and fitted with modern furnishings and high-tech luxuries. Every well-appointed unit offers air conditioning, personal safe and wardrobe. En suite bathroom comes with shower facility and free toiletries. Selected units are fitted with a private balcony where breathtaking views can be enjoyed. Novotel Ha Long Bay Hotel operates a tour desk and 24-hour front desk, providing a range of services, including 24-hour room service, currency exchange and car hire. Novotel's friendly staff can arrange for cruises for guests who would like to visit Ha Long Bay. Guests can also venture into Ha Long Night Market, 800 metres from Novotel Ha Long Bay Hotel. Sun World Ha Long Park is 1 km from the hotel, while Vincom Plaza Ha Long is 4.4 km away. The nearest airport is Cat Bi International Airport, 36 km away. The poolside restaurant, The Square, serves a delectable spread of international dishes. Guests can enjoy views of the pool and Ha Long Bay while dining.

Please inform Novotel Ha Long Bay Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. A damage deposit of VND 2000000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

When booking more than 7 rooms, different policies and additional supplements may apply.
WiFi is available in the hotel rooms and is free of charge.
Free public parking is possible on site (reservation is not needed).
Pets are not allowed.
Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children up to and including 15 years old stay for free when using an existing bed. People no matter the age stay for VND 800,000 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Facilities

Parking, Restaurant, Room service, Meeting/banquet facilities, Bar, 24-hour front desk, Fitness centre, Garden, Non-smoking rooms, Airport shuttle, Laundry, Dry cleaning, Facilities for disabled guests, Breakfast in the room, Ironing service, Free parking, Internet services, Lift, Safety deposit box, Currency exchange, Karaoke, BBQ facilities, Packed lunches, Car hire, Tour desk, Heating, Fax/photocopying, Luggage storage, WiFi, Outdoor pool, Free WiFi, Air conditioning, Designated smoking area, ATM/cash machine on site, Snack bar, Sun terrace, Outdoor pool (all year), Concierge service, Special diet menus (on request), Shared lounge/TV area, Daily housekeeping, Parking on site, Kid meals, Kid-friendly buffet, Parking garage, Accessible parking, Wheelchair accessible, Toilet with grab rails, Infinity pool, Pool with view, Pool bar, Wine/champagne, Fruits, Airport pick up, Airport drop off, Coffee house on site, Sun loungers or beach chairs, Sun umbrellas, Outdoor furniture, Fence around pool, Beauty Services, Facial treatments, Manicure, Pedicure, Body treatments, Fitness, Fitness/spa locker rooms, Swimming pool, Themed dinner nights, Happy hour, Cooking class, Live sport events (broadcast), 24-hour security, Key access, Key card access, Security alarm, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers, Swimming Pool, Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Physical distancing in dining areas, Food can be delivered to guest accommodation, Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas, Invoice provided, All plates, cutlery, glasses and other tableware have been sanitized, Guests have the option to cancel any cleaning services for their accommodation during their stay, Delivered food is securely covered, Access to health care professionals, Thermometers for guests provided by property, Face masks for guests available